🟠 PART IV - PRODUCT LIFECYCLE SERVICES

25. Digital Warranties

A Better Way to Start Digital Ownership

Receipts and warranties serve different purposes within DEXPIRY.

A receipt provides evidence of a purchase and can be managed through the DEXPIRY Customer App regardless of where or when the purchase was made. Directly delivered digital receipts appear in Receipt Inbox, while customer-scanned or imported receipts remain stored locally on the device by default.

A DEXPIRY Digital Warranty adds a trusted warranty layer for qualifying products supported by participating merchants and verified transaction information.

When the necessary merchant, transaction, product, and warranty information is available, DEXPIRY creates and tokenizes the Digital Warranty and connects it to the product's trusted Digital Product Record.

Customers can therefore begin with a simple receipt and gain additional trusted ownership services when verification becomes available.

Digital Instead of Paper

Customers no longer need to depend exclusively on paper receipts, warranty cards, or scattered email messages.

Existing paper receipts can be digitized using the DEXPIRY app, while new receipts can arrive automatically in Receipt Inbox.

Digital warranties eliminate many of the problems associated with traditional warranty management.

Customers no longer need to:

The DEXPIRY Customer App gives customers one place to manage these records, while allowing customer-imported receipts to remain locally stored unless cloud backup is explicitly enabled.

Benefits for Customers

Benefits for Merchants

The Foundation of Everything

A receipt can become the first digital event in a product's history.

Product identification adds structure. A verified Digital Warranty adds trust. Ownership, repairs, transfers, manufacturer information, and future lifecycle events enrich the same product history over time.

A verified Digital Warranty becomes one of the first trusted events in the product's digital lifecycle.

As new services are introduced, the same product record continues growing without requiring customers or merchants to repeat any information.

26. Warranty Transfer & Trusted Resale

Giving Products a Second Life

Ownership doesn't end when a product is sold.

Many products continue creating value through resale, gifting, refurbishment, or trade-in.

DEXPIRY enables trusted ownership transfers that preserve warranty information while creating confidence for future buyers.

Transferable Digital Warranties

Instead of handing over paper documents, customers will be able to transfer ownership digitally.

Future transfers include:

Trusted Secondary Market

Every transferred product becomes easier to trust because buyers can verify:

Circular Economy

By making products easier to transfer and easier to trust, DEXPIRY contributes to longer product lifecycles and more sustainable consumption.

27. Verified Product Reviews

Reviews You Can Trust

Today's online reviews are often anonymous and difficult to verify.

DEXPIRY introduces a new model where reviews are linked to verified product ownership.

Only customers who actually own a product can submit a review.

A scanned, imported, directly received, or cloud-backed receipt alone does not automatically establish verified ownership for review eligibility.

Verified Product Reviews are enabled only when DEXPIRY has sufficient trusted information to verify the customer-product ownership relationship.

How It Works

Verified product reviews

Benefits

Customers receive more trustworthy information.

Merchants reduce fake reviews.

Manufacturers receive better product feedback.

Everyone benefits from greater transparency.

28. Product Authenticity & Certification

Building Trust Beyond Warranties

Authenticity becomes increasingly important as products move through multiple owners.

DEXPIRY enables manufacturers and future partners to provide trusted product certification throughout the lifecycle.

Future Certification

Manufacturers may certify:

Why Certification Matters

Certified information increases:

29. Digital Product Passport

One Product. One Trusted Record.

A product's digital history can begin with a simple customer-held receipt and progressively evolve into a trusted Digital Product Record.

The Digital Product Passport brings together everything known about a product throughout its lifecycle.

Instead of scattered documents and disconnected systems, every product has one trusted digital identity.

Passport Contents

Depending on the product:

Contributors

Manufacturers, merchants, customers, service partners, and marketplace platforms can contribute different information throughout the lifecycle, while DEXPIRY distinguishes trusted and verified data from customer-provided records.

Preparing for the Future

DEXPIRY is being developed with future Digital Product Passport initiatives in mind, helping businesses prepare for emerging regulatory and industry requirements.

30. Manufacturer Platform

Connecting Brands with Product Owners

Traditionally, manufacturers lose visibility once products leave retailers.

DEXPIRY changes that.

Manufacturers remain connected throughout the product lifecycle.

Platform Services

Manufacturers can publish:

Future Services

31. Supply Chain Integration

One Connected Product Journey

Where manufacturer or supply-chain data is available, a product's Digital Product Record can begin before the retail purchase.

Where those integrations do not yet exist, DEXPIRY can begin from the customer's purchase record and progressively enrich the product later.

This allows DEXPIRY to support both lightweight consumer-led adoption and deeply integrated enterprise product identities.

DEXPIRY connects:

Supply chain

Each participant may contribute information according to its role, while DEXPIRY preserves the source and verification status of that information.

Enterprise Integration

Supports:

32. Product Lifecycle Management

Extending Product Value

The objective is no longer simply to manage warranties.

The objective is to extend product life.

Product Journey

Product journey

Each stage increases the value of the product record.

Future Intelligence

Future services include:

33. AI Services (Future)

Intelligent Ownership Assistance

Artificial intelligence will help customers and merchants throughout the product lifecycle.

Customer-facing AI services, including AI Warranty Assistant and future AI Ownership Assistant capabilities, are planned as optional premium services available for a small fee. Merchant and manufacturer AI services may be offered separately through business subscriptions or enterprise modules.

Future services include:

Customer

Merchant

Manufacturer

AI will transform static product records into intelligent ownership assistants.

34. Future Ecosystem Services

Continuously Expanding Value

The Digital Product Record creates opportunities far beyond warranty management.

Future ecosystem modules may include:

Every new service builds upon the same trusted product identity.

Key Takeaways

Every product deserves a trusted digital identity.

A receipt can start the journey; verification builds trust.

Every new lifecycle event enriches the same product history.

Together, these services transform products into long-term digital assets that are easier to own, support, repair, transfer, and trust.